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We utilize AT&Ts worldwide backbone to provide
high-speed service to our hosting facility. Their service level agreement
guarantees our facility 100% uptime. AT&Ts OC48/OC-192 IP Backbone Network
is one of the industrys largest and most reliable IP networks with more than
61,000 miles of fiber-optic cable and service to more than 500 points.
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Although servers need to be updated and
sometimes restarted during off peak hours, we guarantee a 99.99% uptime of
all servers or you will be refunded a prorated charge for the month.
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Our network is built with equipment by industry
leaders, such as Cisco, 3COM, Dell, APC and HP. We use top of the line
equipment to ensure top service. In addition, service contracts are in place
with hardware manufacturers to ensure continued support in case
of emergency.
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Backup power is in place to provide our hosting
facility with emergency power in case of major power outages. In addition,
being located in the Midwest, statistically works in our favor to not
be short of power or fall prey to natural disasters that often occur in
other parts of the United States.
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Cisco routers are allowed only reasonable service
ports to be open to ensure the first level of security and defense. All shared
and dedicated servers reside behind Cisco firewalls, providing the industrys
leading firewall security with real-time stateful packet inspection. All
servers are updated daily with the latest virus definitions using Norton
Anti-Virus and are scanned on a daily basis. In addition, no web sites or
servers are allowed on the ALBX network without protection of a firewall,
a policy that is unique in the industry and ensures better protection for all
of our customers.
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During business hours, employees must have security
clearance to enter the hosting facility. Our offices are located in a secured
83,000 sq. foot Class A office building built of concrete and steel. Three
levels of locking ensures that no one is available to physically reach the
hosting facility.
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Backup procedures are in place for all shared servers
and inclusive in some dedicated server leases. All data is backed up to a
remote data center.
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A team of full time employees supports hosted
applications and servers. With our background knowledge of applications, we can
design, customize and tailor your hosting setup to run for peak performance and
reliability, providing much more than simply access to a network port. In
addition, we support custom applications, a benefit that separates Albanese
Consulting from the industry.
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Each hosting package includes email addresses with
options for additional mailboxes at a monthly rate per each additional mailbox.
Email is sent via POP3 using any email client or through a web interface
available with a browser.
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We guarantee no customer will hold longer
than one minute to speak with a live customer service representative.
Support hours are from 9AM-5:30PM CST with paging support after hours. All
customers will receive a callback from a technical support engineer within one
hour after business hours.
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